Privacy Policy

Last updated: October 5, 2026

Kabatilo Market respects your privacy and is committed to protecting your personal data when you use our website, browse our products, or contact us through the website, telephone, email, WhatsApp, or other available channels. This policy explains the data we collect, the purposes for which we use it, how long we retain it, the parties that may be involved in processing it, the measures taken to protect it, and your rights relating to your personal data.

1. Who We Are

Kabatilo Market is a brand owned by Bzuriyeh Industrial & Trading Company, which owns and operates the Kabatilo Market website and is responsible for processing personal data for the purposes of this policy.

• Entity responsible for the data: Bzuriyeh Industrial & Trading Company
• Brand: Kabatilo Market
• Website: kabatilomarket.com
• Address: 6 Moufdi Abu Hosah Street, Badr Area, Amman 11118, Jordan
• Email: kabatilomarket@bzuriyeh.com
• Telephone: +962 6 4384004
• WhatsApp: +962 7 9112 3810

2. Scope of This Policy

This policy applies to personal data that we may collect when you:

• Visit kabatilomarket.com or browse the products and content available on it.
• Send an inquiry through one of the website’s forms.
• Contact us about our products or wholesale, export, distribution, or agency requests.
• Contact us by telephone, email, WhatsApp, or any communication channel we provide.
• Use the technical functions that the website needs to operate or to protect forms against automated or abusive use.
• Interact in the future with analytics or advertising tools if they are activated and after appropriate consent requirements are applied.

The current version of this policy does not cover the processing of electronic payment data or shipping and delivery data through the website, as these functions are not currently available through the website. If they are activated in the future, the privacy policy will be updated to reflect the new processing before or when they begin to be used.

3. Data We Collect

A. Inquiry and Contact Data

When you send an inquiry through the website, we may collect the following data, depending on the information you provide:

• Name.
• Company name, if you enter it.
• Country, if you enter it.
• Telephone number.
• Email address.
• Message or inquiry text.
• The product concerned, if the inquiry relates to a specific product.
• The language and path of the page from which the inquiry was sent, to help understand the context of the request.
• Your consent relating to the processing of data submitted through the form.

Submitting the inquiry form requires a name and at least one means of contact, either a telephone number or an email address, together with the required consent for data processing.

B. Inquiry Follow-Up Data

When an inquiry is recorded in our systems, related administrative information may be created and stored, such as:

• An inquiry reference number.
• The date and time the inquiry was created and updated.
• Follow-up status.
• The employee responsible for following it up.
• Internal notes that our team may add during follow-up.
• An audit log of administrative operations relating to creating, updating, or exporting the inquiry.

This information is used to manage and follow up on inquiries and to ensure that they are handled in an organized manner.

C. Technical and Security Data

The website uses limited technical data and procedures to help protect contact forms against repeated, automated, or abusive submissions. The IP address is not stored in text form within the inquiry record or the inquiry form protection records themselves, and a technical value derived from it may be used to limit the submission rate and prevent abuse. The form may also use automated verification measures and temporary technical information to prevent duplicate submissions or misuse of the form. This data does not become part of the stored business inquiry content.

D. Future Analytics and Advertising Data

The website does not currently use non-essential visitor analytics or advertising tracking tools. In the future, we may activate tools such as Google Analytics, Google Ads, and Meta Pixel for purposes such as understanding website use, improving performance and the user experience, and measuring the effectiveness of advertising campaigns. When any of these tools are activated, we will explain their use in this policy and in the cookie settings, and non-essential cookies or tracking technologies will not be activated before the consent required under applicable laws has been obtained.

4. How We Collect Data

We collect data when you provide it directly to us, such as by filling in the inquiry form or contacting us by email, telephone, or WhatsApp. Some technical data may also be generated automatically while you use the website, to the extent necessary to operate it and protect it against unlawful or repeated use. If analytics or advertising tools are activated in the future, usage data may be collected through cookies or similar technologies according to the consent options available to you.

5. Why We Use Your Data

We use personal data only for purposes related to the reason it was collected, including:

• Receiving and understanding your inquiry.
• Contacting you and responding to your request.
• Following up on wholesale, export, distribution, or agency requests.
• Identifying the product concerned when an inquiry is sent from a product page.
• Managing inquiries within the sales team and following up on their status.
• Providing support and responding to questions or complaints.
• Protecting the website and forms against automated messages and abuse.
• Maintaining website security and system integrity.
• Complying with any legal obligation that applies to us.
• Improving the website and user experience when analytics tools are activated in the future and after consent requirements have been met.
• Measuring advertising campaigns when advertising services are activated in the future and after the required consents have been obtained.

We do not use inquiry data for marketing purposes unrelated to your request without the legal basis or consent required for that use.

6. Consent and the Legal Basis for Processing

Data is processed in accordance with the Jordanian Personal Data Protection Law and related legislation and instructions. When processing requires prior consent, we request it clearly and specifically before processing begins. Certain types of processing may take place without prior consent when permitted by law, such as when processing is required under legislation in force or another legal obligation. If processing relies on your consent, you may withdraw that consent in accordance with the law. Withdrawal of consent does not affect processing that lawfully took place before its withdrawal. If you choose not to provide the data necessary to respond to your inquiry, we may be unable to receive the inquiry or contact you about it.

7. Access to Inquiries Within the Company

Access to inquiries stored in the administration panel is limited to authorized employees who need this data to perform their duties. The sales team and authorized managers may access inquiries for follow-up and response purposes. Exporting inquiry records is limited to persons administratively authorized to do so. Appropriate access permissions are applied so that data is not available to those who do not need it to carry out their work.

8. Sharing Data with Other Parties

We do not sell your personal data. We may share or make available some data, to the extent necessary, with parties that help us operate our services, including:

• Providers of the hosting and technical infrastructure needed to operate the website and databases.
• Providers of email and services used for communication.
• WhatsApp, when you choose to contact us through it.
• Professional, legal, or accounting service providers when there is a legitimate need.
• Official or judicial authorities when disclosure of data is required by law.
• Providers of analytics and advertising tools, such as Google and Meta, if these services are activated in the future and after the relevant consent and disclosure requirements are applied.

We do not share more data with any party than is necessary to achieve the purpose for which it is shared.

9. WhatsApp and External Services

WhatsApp is a service provided by a third party. When you choose to contact us through WhatsApp, part of the processing of communication data takes place through WhatsApp services and outside the website’s inquiry form. Data you provide through this service may also be subject to the service provider’s privacy policies and terms. The same principle applies to any external website or service that you choose to visit through a link on our website.

10. Cookies and Tracking Technologies

The website may use cookies or storage methods and technologies necessary to operate and protect its basic functions. We do not currently use non-essential cookies for analytics or advertising purposes. If Google Analytics, Google Ads, Meta Pixel, or similar tools are activated in the future, non-essential cookies or tracking technologies will not be activated before the required consent has been obtained. Appropriate information will then be provided about:

• The tool used.
• Its purpose.
• The type of data it processes.
• The associated retention period.
• The external parties involved.
• How to accept or reject non-essential cookies or change your preferences later.

You can also control some cookies through your browser settings.

11. Marketing Messages

Kabatilo Market does not currently send marketing messages based on data submitted through the inquiry form. If newsletters, offers, or direct marketing campaigns are provided in the future, they will be handled separately, and the required consent will be obtained before your data is used for this purpose when required by law. Users will have a clear way to unsubscribe or withdraw their consent to marketing messages.

12. Data Retention Period

We retain data only for the period necessary for the purposes for which it was collected, taking into account the nature of the business relationship and any relevant legal or regulatory obligations.

Inquiry and Business Relationship Data

We retain inquiry data for as long as necessary to follow up on the inquiry and the related business relationship. For inquiries that do not result in business dealings or ongoing business follow-up, data is retained for no more than five years from the date of the last relevant communication, after which it is deleted or anonymized, unless the law requires it to be retained for longer. Records relating to a current or former business relationship may be retained for the period necessary to manage that relationship and fulfill the relevant legal and regulatory obligations.

Form Protection Data

Temporary technical identifiers, counters, and times used to protect the inquiry form are deleted once they are no longer technically needed, in accordance with the protection mechanism applied.

Analytics or Advertising Data

There is currently no data in this category because these tools have not been activated. When they are activated, the relevant retention periods will be determined and disclosed within this policy or the cookie settings.

13. Data Protection

We take appropriate security, technical, and organizational measures to protect personal data against unauthorized access, use, disclosure, alteration, or destruction. Depending on the nature of the data and the system used, protection includes controlling access permissions, protecting systems and databases, restricting administrative access, and using technical measures to limit misuse of the website’s forms. No electronic system can be guaranteed to be absolutely secure, so we review protection measures and work to develop them in line with the risks and available technologies.

14. Data Transfer and Processing Outside Jordan

The website or communication channels may use technical service providers whose systems or infrastructure are partly located outside Jordan. When the use of these services involves transferring or processing personal data outside the Kingdom, we handle this in accordance with the requirements of the Jordanian Personal Data Protection Law and applicable legislation and instructions. When new service providers are activated whose use results in data transfers abroad, data protection requirements will be assessed and this policy updated when necessary.

15. Your Rights Relating to Your Data

Under applicable legislation, you may exercise rights relating to your personal data, including:

• Knowing what data we hold about you, accessing it, and obtaining it.
• Withdrawing prior consent when processing is based on it.
• Correcting, modifying, updating, or completing your data.
• Requesting that processing be restricted to a specific scope.
• Requesting the erasure or concealment of data in cases permitted by law.
• Objecting to processing or profiling when the legal conditions for objection apply.
• Requesting the transfer of a copy of your data as permitted by law.
• Being informed of incidents or breaches affecting the security and integrity of your data when required by law.

To exercise any of these rights, you can contact us through:

• Email: kabatilomarket@bzuriyeh.com
• Telephone: +962 6 4384004

We may request appropriate information to verify your identity before carrying out a request relating to personal data, to protect your data against disclosure to an unauthorized person. If the request cannot be fulfilled in whole or in part because of a legal obligation or an exception recognized by law, we will explain this to the extent permitted by legislation.

16. Privacy Complaints

If you have an objection or complaint about how your data is processed, we ask that you contact us first at: kabatilomarket@bzuriyeh.com We will review the request and handle it in accordance with applicable procedures and legislation. You also have the right to approach the competent authority for personal data protection in Jordan in accordance with the officially approved procedures. Competent authority: the Personal Data Protection Council and Unit at the Ministry of Digital Economy and Entrepreneurship – the Hashemite Kingdom of Jordan.

17. Data of Children and Persons Who Lack Legal Capacity

The Kabatilo Market website does not target children as a primary category of its users. When the law requires the consent of a parent, guardian, or authorized person for someone who lacks the necessary legal capacity, data is processed in accordance with the consent requirements stipulated by law. If we discover that data has been submitted without the legally required consent, we take appropriate action to address or delete it, depending on the circumstances and legal requirements.

18. External Links and Websites

The website may contain links to websites, platforms, or services that are not operated by Bzuriyeh Industrial & Trading Company. Kabatilo Market does not control the privacy practices of these external services, so we recommend reviewing the privacy policy of the service you visit before providing it with personal data.

19. Data Security Incidents

If a security incident affects the security or integrity of personal data, we take the necessary technical, organizational, and legal measures to address it and limit its effects. Data subjects or the competent authorities are notified when notification is required by law.

20. Privacy Policy Updates

We may update this policy when the way the website operates, the data we process, the services we use, or legal and regulatory requirements change. When a substantial change is made, the updated version will be published on this page and the “Last updated” date will be changed. If the change involves a new purpose for processing that requires prior consent, we will not consider mere continued use of the website to be consent to that purpose; instead, the consent required by law will be obtained.

21. Contact Us

For any inquiry about the privacy policy, to learn more about your data, or to exercise any of your rights:

• Kabatilo Market
• A brand owned by Bzuriyeh Industrial & Trading Company
• Address: 6 Moufdi Abu Hosah Street, Badr Area, Amman 11118, Jordan
• Website: kabatilomarket.com
• Email: kabatilomarket@bzuriyeh.com
• Telephone: +962 6 4384004
• WhatsApp: +962 7 9112 3810